Shipping Policy
Welcome to Pet Nest, and thank you for choosing us for your pet accessory needs! We are committed to delivering high-quality products promptly and efficiently. Our shipping policy is designed to ensure a smooth and timely delivery process for all your orders.
Processing, Handling & Delivery Times
Order Processing Time
Orders are processed within 0–2 business days from Monday to Friday. Orders placed on weekends or public holidays are processed on the next business day.
Order Cut-Off Time
Orders placed before 4:00 PM EST (GMT-05:00) are processed on the same business day.
Transit Time
After shipment, delivery usually takes 2–4 business days from Monday to Friday.
Total Estimated Delivery Time
From order confirmation to final delivery, please allow approximately 2-6 business days. Delivery timelines may vary due to weather conditions, carrier delays, or high-demand seasons.
Shipping Costs (Domestic)
We provide reliable shipping services across the United States on all orders.
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United States: 8$ on all orders (Standard Shipping)
Tax Information
All prices on our website include VAT. Customers in the UK do not have to pay extra taxes, import duties, or administration costs upon delivery.
Method of Delivery
We partner with trusted carriers such as Royal Mail, DPD, Hermes, and DHL to ensure reliable and efficient shipments. Please note that we do not process orders on holidays.
Confirmation of Shipment
Once your Pet Nest products are dispatched, we will send you a confirmation email containing a tracking ID. The tracking ID will become active within 24 hours. Our working days are Monday through Friday.
Issues and Support
Item Misplacement
If your accessories do not arrive within the specified timeframe, please contact the carrier directly. For persistent issues, reach out to us at support@petnest.com.
Incorrect Address
If an incorrect address leads to the return of your items, you will be responsible for reshipping fees. Contact us at support@petnest.com for assistance.
Address Change
To modify the delivery address, please contact us at support@petnest.com within 24 hours of placing your order. Address changes are not possible once the order is in transit.
Cancellations
If you wish to cancel an order after confirmation, please contact our customer service within 24 hours. Once the order is shipped, you may refer to our return policy for further assistance.
Items Damaged During Transit
If you receive damaged or broken items, please contact us immediately. Provide clear images of the damaged merchandise via email to support@petnest.com for a free exchange or refund.
Shipping Timeline Summary
Order Cut-Off Time: 4:00 PM EST
Processing Time: 0–2 business days
Transit Time: 02–04 business days
Total Delivery Time: 02–06 business days
Contact Information
Business Name: Pet Nest
Email: support@petnest.com
Phone: +1 (813) 888-9432
Business Hours: 9:00 AM – 5:00 PM
Address: 6817 Hazelnut Spice Dr, Sun City Center, FL 33573, USA
Live Chat Support: Available 24/7