Return and Refund Policy

Thank you for choosing Pet Nest for your pet accessory needs. We are committed to ensuring your satisfaction, and to facilitate a smooth return and refund process, we’ve established the following guidelines:

30-Day Return Window

Pet Nest offers a generous 30-day return period, allowing you to request a return within 30 days of receiving your purchase. To qualify for a return, the product must be in unused and undamaged condition, with all original tags and packaging intact.

Initiating a Return

To initiate a return, please contact us via email at support@petnest.com. Our team will provide you with a return authorization and detailed instructions for shipping the item back to us. Please note that returns without prior approval will not be accepted.

Return Labels and Costs

The responsibility for shipping costs depends on the reason for the return:

For Defective Products: Pet Nest covers the cost of return shipping and will provide a prepaid return label.
For Customer Remorse: Customers are responsible for the return shipping costs for non-defective returns.

Accepted Product Conditions

We accept returns for products that are in new, unused condition. Please ensure the item is in the same state you received it to ensure a successful refund process.

Fees

Restocking Fee: Pet Nest does not charge any restocking fees for returns.
Restoration Fee: No restoration fee will be applied to your returns.

Damaged, Inaccurate Products, or Issues

Upon receiving your products, please inspect them carefully. If you discover any damage, inaccuracies, or issues, please notify us promptly via email at support@petnest.com. We will work with you to resolve the problem efficiently.

Exchanges

Pet Nest does not entertain any exchanges.

Refund Process

Once your returned item is received and inspected, you will be notified via email. Approved refunds will be issued to your original payment method.

Refunds are typically processed within 5 business days after approval. Bank processing times may vary. Original shipping charges, if any, are non-refundable.

Return Label and Process

Return Process & Shipping Label Instructions:

To initiate a return, the customer must send the product back to us by mail. Once the return request has been reviewed and approved according to our return policy, our company will provide the customer with a return shipping label.

After receiving the return label, the customer is responsible for:

Printing the return label.

Securely attaching the printed label to the return package.

Sending the product back to the following return address:

Return Address:

6817 Hazelnut Spice Dr,

Sun City Center,

FL 33573, USA

Please ensure that the product is securely packaged to avoid any damage during transit. Once the returned item is received and inspected, the return process will be completed in accordance with our return policy.

Refund Delays

If your refund has not been credited within 5 business days after approval, please contact us at support@petnest.com with your order number, and our team will assist you promptly.

Contact Information

Business Name: Pet Nest
Email: support@petnest.com
Phone: +1 (813) 888-9432
Business Hours: 9:00 AM – 5:00 PM
Address: 6817 Hazelnut Spice Dr, Sun City Center, FL 33573, USA
Live Chat Support: Available 24/7